Paladyn Herald
Know the cost before care.
Paladyn Herald is the patient-access estimator — it turns live eligibility and your contracted rates into a true patient-responsibility estimate, for upfront point-of-service collections and No Surprises Act Good Faith Estimates.
What it does
Patients want one number: what will I owe? Herald combines the patient's remaining benefits — verified through Watson — with contracted and fee-schedule pricing from your contract matrix and Sherlock to produce a defensible estimate at scheduling or registration. Anything that needs prior authorization hands off to Roland. And when no feeds are wired, Herald still works as a standalone manual calculator.
Capabilities
- True patient-responsibility estimates from live benefits and contracted rates
- No Surprises Act Good Faith Estimates
- Upfront point-of-service collection amounts at scheduling and registration
- Contract-matrix and Sherlock fee-schedule pricing behind every quote
- Branded, printable estimates — plus a standalone manual calculator mode
How it works
Verify
Herald pulls the patient's eligibility and remaining benefits from Watson — deductible met, out-of-pocket remaining, plan specifics — so the estimate starts from what's actually left.
Price
The planned services are priced against your contracted rates and fee schedules — from the contract matrix and Sherlock — not chargemaster list prices.
Quote
The patient gets a branded, defensible estimate; the front desk gets a point-of-service collection amount; anything needing prior auth hands off to Roland.
Why it matters
Dollars collected at the point of service cost a fraction of dollars chased after a statement. An accurate estimate up front raises collections, cuts surprise-bill complaints, and keeps you compliant with the No Surprises Act — all from the same quote.
Security & compliance
Herald runs inside Paladyn's HIPAA-aligned environment; estimate data moves only over secure, credentialed connections, and every quote carries a tamper-evident audit trail. Every Paladyn tool is built toward HITRUST and SOC 2, with PHI controlled per our standards.
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