Paladyn Herald
Know the cost before care.
Paladyn Herald is the patient-access estimator; it turns live eligibility and your contracted rates into a true patient-responsibility estimate, for upfront point-of-service collections and No Surprises Act Good Faith Estimates.
What it does
Patients want one number: what will I owe? Herald combines the patient's remaining benefits (verified through Watson) with contracted and fee-schedule pricing from your contract matrix and Sherlock to produce a defensible estimate at scheduling or registration. Anything that needs prior authorization hands off to Roland. And when no feeds are wired, Herald still works as a standalone manual calculator.
Capabilities
- True patient-responsibility estimates from live benefits and contracted rates
- No Surprises Act Good Faith Estimates
- Upfront point-of-service collection amounts at scheduling and registration
- Contract-matrix and Sherlock fee-schedule pricing behind every quote
- Branded, printable estimates - plus a standalone manual calculator mode
How it works
Verify
Herald pulls the patient's eligibility and remaining benefits from Watson (deductible met, out-of-pocket remaining, plan specifics) so the estimate starts from what's actually left.
Price
The planned services are priced against your contracted rates and fee schedules (from the contract matrix and Sherlock) not chargemaster list prices.
Quote
The patient gets a branded, defensible estimate; the front desk gets a point-of-service collection amount; anything needing prior auth hands off to Roland.
Why it matters
Dollars collected at the point of service cost a fraction of dollars chased after a statement. An accurate estimate up front raises collections, cuts surprise-bill complaints, and keeps you compliant with the No Surprises Act: all from the same quote.
Security & compliance
Herald runs inside Paladyn's HIPAA-aligned environment; estimate data moves only over secure, credentialed connections, and every quote carries a tamper-evident audit trail. Every Paladyn tool is built toward HITRUST and SOC 2, with PHI controlled per our standards.
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